By Ginette Salvas

ISBN-10: 1511448903

ISBN-13: 9781511448901

consultant fundamental pour les personnes qui communiquent avec les consumers et visiteurs autant à l'accueil qu'au téléphone. Il contient un consultant du vocabulaire à utiliser dans différentes situations.

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Accueil physique et téléphonique: Règles d'étiquette au téléphone (French Edition) by Ginette Salvas


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